Article 1（Establishment of Personal Information Protection System）

SORA LLC (hereinafter referred to as “the Company”) fully recognizes its social responsibility regarding the protection of all information that can identify individual users (hereinafter referred to as “personal information”).
The Company will respect the rights of individuals and comply with all laws and regulations related to personal information.
To implement the following policies, the Company has established a Personal Information Protection Management System and will continuously improve it by keeping abreast of the latest IT developments, changes in social demands, and business environment.
The Company hereby declares its commitment to this policy across the entire organization.

Article 2（Purpose of Use of Personal Information）

The Company will not use users’ personal information beyond the scope of the purposes of use without the user’s consent.
Personal information obtained by the Company will be used for the following purposes:

1．To provide and operate the Company’s services
2．To verify the identity of users
3．To provide notifications, newsletters, and other information related to the Company’s services
4．To respond to user inquiries
5．To send important notices regarding changes to service terms and conditions
6．To comply with laws, regulations, or administrative guidance
7．For any other purpose explicitly stated at the time of data collection

Article 3（Handling of Personal Information）

Information directly obtained from users
When using the Company’s services, the following information may be collected directly from users:
・Name, gender, date of birth/age, email address, telephone number, and other basic personal information
・Login ID, password, username, and other information related to service usage
・Occupation, employer, and other social information
・Usage history of the service
・Other information specified by the Company through its website

Technical information obtained automatically
When users access the Company’s services, the following technical information may be collected:
・Type of device
・Device identifier
・Browser type
・IP address
・Cookies

Article 4（IP Address）

The Company may collect IP addresses on its web servers to prevent unauthorized access and to promptly identify and restore server failures.
The collected IP addresses will only be used for appropriate and safe management of the Company’s services and will not be associated with or disclosed as personal information.
However, if the Company determines that it is necessary to protect itself or its users, it may take measures based on the identification of individuals through IP addresses.

Article 5（Use of Cookies）

To provide better services, the Company uses cookies.
A cookie is a small piece of data sent from a web server to a user’s browser and stored on the user’s computer.
The Company’s cookies do not contain any information that can identify individuals, and users’ privacy is not compromised.
Users can refuse the receipt of cookies by changing their browser settings.
Please note that doing so may limit certain functionalities or reduce the convenience of the service.

Article 6（Security Measures for Personal Information）

The Company will implement appropriate organizational, physical, and technical security measures to prevent unauthorized access, loss, destruction, falsification, or leakage of personal information.

Article 7（Provision of Personal Information to Third Parties）

Depending on the type of service requested by the user, the Company may disclose personal information to third parties.
In such cases, the Company will provide an explanation and obtain the user’s consent each time before disclosure.
However, the Company may disclose information without user consent when required by law or when necessary to protect human life, safety, or property, or to cooperate with public institutions such as judicial or police authorities.

Article 8（Changes to This Privacy Policy）

The Company may review and revise this Privacy Policy as necessary.
If revisions require user consent under applicable laws, the revised policy shall apply only to users who have consented to the changes.
The Company will notify users of the effective date and content of any revisions by posting them on its website or through other appropriate means.

Article 9（Correction and Deletion of Personal Information）

If a user believes that their personal information held by the Company is incorrect, they may request correction, addition, or deletion (hereinafter referred to as “Correction, etc.”) following the Company’s prescribed procedures.
If the Company determines that the request is valid, it will promptly make the necessary corrections.
The Company will notify the user without delay when the correction has been made or if a decision has been made not to make such correction.

Article 10（Suspension of Use of Personal Information）

If a user requests suspension or deletion of personal information (hereinafter referred to as “Suspension, etc.”) on the grounds that it was used beyond the stated purpose or obtained by improper means, the Company will promptly conduct the necessary investigation.
If the Company determines that the request is valid, it will promptly suspend or delete the information.
If such measures are not possible due to excessive cost or other difficulties, the Company will take alternative measures necessary to protect user rights and interests.

Article 11（Disclosure of Personal Information）

When a user requests disclosure of their personal information, the Company will respond promptly after verifying the identity of the requester.
However, disclosure may be denied in whole or in part under the following circumstances, in which case the Company will notify the user without delay:
・If disclosure could harm the life, body, property, or other rights of the user or a third party
・If disclosure could significantly interfere with the Company’s operations
・If disclosure would violate laws or regulations

A fee of 1,000 yen per request will be charged for disclosure.
Please note that information other than personal information, such as usage logs or statistical data, will not be disclosed as a general rule.

Article 12（Handling of Personal Information from Minors）

When collecting personal information from minors, the Company may require the consent of a parent or guardian before the use of the service.

Article 13（Disclaimer）

The Company assumes no responsibility for any damages resulting from the use of external services linked from the Company’s website or from information obtained through such links.

Article 14（Contact Information）

For inquiries regarding the handling of personal information, please contact:
SORA LLC – Customer Support
2-5-10-202 Ushita Asahi, Higashi-ku, Hiroshima-shi, Hiroshima 732-0067, Japan
Email: info@sora-llc.co.jp

Established on August 30, 2023